Return Policy

Return Policy


At zandy(ズィー・アンド・ワイ), we aim to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please see our return policy for instructions on how to return or exchange your item.

Eligibility for Exchange:

If there are issues with the product, we can only offer a replacement and cannot accept cancelations.

To be eligible for a exchange, the item must be in its original, and must be exchanged within 7 days of receipt. Only items with a defect can be exchanged.

Exchange Process:

If an item is found to be defective, please take a picture of the problem and email it to us at Once the question you refuted is confirmedwe will send a replacement product to you.

International Shipping:

Please note that as we offer international shipping, returns or exchanges due to personal reasons are not accepted.

Contact Us:

If you have any questions about our return policy, please contact us at